refund policy

Thank you for choosing an ALLWEI product!


We are committed to providing you with quality products and services. If you are not satisfied with your purchase, we offer a simple and hassle-free return and exchange process. Please read our refund policy carefully:

order cancellation

• Within 24 hours of ordering: If you cancel your order within 24 hours, you will receive a full refund.

• Cancellation before shipping: If the order has been generated but not yet shipped, you can cancel it without incurring any additional fees.

• Cancellation after shipping: If the order has already been shipped and you still wish to cancel, you will be charged the two-way shipping costs and a transaction fee of 2.6% (credit card payment) or 3.6% (PayPal payment).

30-day worry-free return

• You can return the product in its original packaging within 30 days of receipt and request a refund. i. The product must be returned unused and in its original, undamaged packaging.
ii. Make sure that all accessories and original materials are complete.
iii. Returns must be accompanied by a valid proof of purchase and a Return Merchandise Authorization (RMA) number.

• Return without quality defects: For returns without quality problems, the buyer will bear the shipping costs. The purchase amount will be refunded after receipt and inspection of the undamaged product.

• Return due to quality problems: In case of quality defects, you can request a free return and a full refund or exchange within 30 days of receipt.

refund process

  1. Please contact us via email at support@allweipower.com and include your order number and return reason to obtain a Return Material Authorization (RMA) number.
  2. Please carefully repackage and return the product according to our instructions, making sure that all components are complete and intact.
  3. After we receive the product and confirm the condition, the refund will be processed within 14 business days. If you have not received a refund after 14 business days, please contact us by email.

    repair or exchange policy

    • ALLWEI will repair or replace, free of charge, any ALLWEI product that fails to function properly due to defects in workmanship or materials within the applicable warranty period. Repaired/replaced products will retain the remaining warranty period from the original purchase date.

    A notice:

    Please note that any return or exchange request must be submitted first through the official contact email. Returns without prior authorization will not be accepted.